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The wizard

Znuny-LLM ships with a guided setup wizard that walks you through the entire configuration from start to finish. It writes the provider credentials, web service configuration, and feature flags for you. When the wizard is done, LLM features are live. You never have to open System Configuration to get started, though you can always go back and tune things there later.

The wizard appears automatically in the admin interface after the package is installed. If you are not ready to configure it yet, there is a "Skip for now" option that lets you return later.

Today, we are announcing Znuny-LLM, a free, open-source add-on that brings large language model assistance directly into the Znuny agent and admin interface — running entirely on infrastructure you control. Znuny 7.3 or newer is required.

Znuny-LLM connects to a self-hosted LLM stack of your choice. Out of the box, it talks to Ollama, but it also works with any OpenAI-compatible endpoint, including Azure OpenAI for customers who prefer a managed service inside their existing Microsoft tenant. Either way, you decide where ticket data goes. There is no shared SaaS layer, no third-party gateway, and no telemetry leaving your environment.

Znuny 7.3 is available today. This release focuses on two themes that matter most to IT teams running production service desks: security and daily efficiency. Here’s what’s new.

Single Sign-On has long been a requirement for enterprise deployments of Znuny. Until now, making it work meant configuring an external Apache module — typically mod_auth_mellon or mod_auth_kerb — correctly wiring it to your Identity Provider, and then connecting the result to Znuny's auth pipeline. It worked, but the setup was sometimes fragile, hard to document, and entirely outside Znuny itself.

You are probably waiting for the release of Znuny 7.3 – we are as well. During the development phase of 7.3, we made an important decision to improve this and all future releases: we changed the timeline for when our add-ons for new versions become available.

⚠️ Attention Znuny Admins: Important Changes to Exchange Online Limits ⚠️

Microsoft has updated the sending limits for Exchange Online, which may impact your Znuny environment.

Effective communication is critical in today's fast-paced business environment. Whether you're reaching out to clients, colleagues, or team members, having a streamlined, straightforward, and informative communication process can significantly boost productivity. That's where multi-category templates come into play.

Add-ons make an already great software, even better. With the announcement of Znuny 7, we've heard many great things and are happy to address the issue of add-ons with today's release of the first public add-ons for Znuny 7.

The latest version of the open source Znuny feature release is available for download.

The newest releases of the open-source Znuny products are available for download.