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The incident record and classification are two essential components of the ITIL framework for managing IT services. In this blog post, we will explain what they are, why they are important, and how to create them in Znuny.

Znuny has greatly improved LDAP synchronization, by modifying its behavior in the last release of Znuny 7 (7.0.8). This improvement will be coming to Znuny LTS 6.5, as well.

Tracking how often a customer is passed on to other departments can help businesses identify areas where they can improve customer service. It can also help businesses identify which departments are struggling to meet customer needs and which are excelling. By tracking this metric, businesses can take steps to improve their customer service and ensure that customers are satisfied with their experience. Let Znuny help you with the “Hot Potato” web service.

Decisions are required daily, whether it is access, something financial, a policy, or just a change in your infrastructure. It is time-consuming to prepare the details for the decision-makers. And then, the next hurdle is there: waiting for the approval.

For these situations and others, we created our TicketApproval add-on to make life for all of us more convenient.

Digital forms are becoming more popular in many industries and sectors. They offer several benefits over paper forms. Move to Znuny and half the battle is won.

Like with every other application, it's essential to know how your Znuny instance is doing. Besides the technical health of the server that your Linux administrators should be aware of, there are more things to check for when running a Znuny instance.
We use Icinga2 to monitor our infrastructure, internal development server, and hosted Znuny instances. There are many other monitoring systems like Nagios, CheckMK, etc. It does not matter which one you use, but it matters that you use one.

What does it mean to take ownership of your work? Taking ownership means being responsible for your actions, decisions, and results. It means being accountable for the quality and outcome of your work, whether it is good or bad. It also means being proactive in finding solutions to problems, seeking feedback, and improving yourself. Let Znuny help you be successful by taking ownership.

Customers love personality in an organization. They buy you, and Znuny can help you keep your individuality by integrating your corporate identity in your communications.

Reporting can be a hassle, so let Znuny help you automate this task. Generate reporting data that anyone can use and requires no additional reoccurring action on your side.