- Consulting
Who we are
Znuny GmbH was founded in 2013. Our head office is in Berlin, but our team works from all across Germany, since our company is built entirely around remote work.
We live and breathe open source and ticketing. Our mission goes beyond support: we develop, maintain, and provide all services around Znuny, the open-source helpdesk and ticketing system.
As a team, we've turned that mission into steady, growing success — and that's exactly why we need you.
What we do
Our services come first: we support, advise, and train our customers so they get the most out of Znuny — and, on top of that, we develop and maintain the add-ons that extend it. To make all of this run smoothly, your future colleagues have built and actively maintain a solid infrastructure and a huge toolchain spanning support, consulting, training, and development, which takes over the repetitive, tedious tasks. That leaves everyone free to focus on what actually matters — the work itself.
Your tasks
- You support our customers with their questions about Znuny
- You map their business processes in Znuny
- You implement processes on-site at the customer
- You plan and run trainings
- You gather and formulate requirements as a basis for our development process
Your profile
- A completed degree or vocational training
- Experience with a ticketing, helpdesk, or ITSM system (e.g. Znuny, Jira Service Management, Zendesk, ServiceNow) — or the drive to learn one quickly
- Experience in drafting and designing processes
- Fluent in German and English, spoken and written
- Basic knowledge of scripting languages
- Proven Linux experience
- LPI Linux Essentials certification (to be completed within the first six months on the job)
- Experience working with MySQL/MariaDB and/or PostgreSQL
Do you like open source, and are you able to work in a 100% remote team? Do you want to be part of a professional and loyal team? Are you motivated to get involved in projects and work independently?
Then Znuny is the right place for you.
Bonus skills
- Practical experience with Znuny
- Good knowledge of the Znuny framework
What we offer
- 100% remote work within the European Union
- all the hardware and workspace equipment you need — from laptop to desk and chair
- annual salary between €50,000 and €70,000, depending on your experience and education
- pay+, you receive a bonus according to your knowledge of Znuny
- bonuses for large projects
- yearly team offsites to meet the whole team in person